Welcome to Citizens Advice Sutton

We are a registered charity that provides information and advice to the residents of the London Borough of Sutton. We provide advice on issues including welfare benefits, housing and debt. We are authorised and regulated by the Financial Conduct Authority  (FRN 617761). A printer friendly leaflet about our service is available here.  

Christmas 2024

Citizens Advice Sutton will be closed from 1.00 pm on Tuesday 24th December and re-open on Thursday 2nd January.  Our telephone service will re-open from 9.00 am on 2nd January and our Drop-In service will re-open at 10.00 am.

Contacting energy suppliers

We have several projects that help people with fuel costs. Many people tell us that they have difficulty contacting their energy companies to resolve issues.  We are running a survey of people's experience with Energy Companies Customer Services.  If you would like to take part, the survey link is here - https://www.surveymonkey.com/r/6LW56N3 - it will take you about five minutes. Its anonymous but we will use the results ina reports that we will use as part of a campaign to improve the Energy Companies customer services. 

Aggression and abuse

We will always do our best to help you and understand that you may be upset, stressed or angry about your situation. However, we will not tolerate any aggression, abuse or bullying behaviour towards  our staff or volunteers. If you are aggressive, abusive, or threatening to our staff or volunteers providing telephone services, they will end the call. If you are aggressive, abusive, or threatening to our staff or volunteers providing face to face services, they will ask you to leave. We will if necessary, call the police and/or security. We may also, to protect the wellbeing of our volunteers and staff withdraw services from you. This means that we will no longer help you. 

Debt advice

We are authorised and regulated by the Financial Conduct Authority to provide debt advice (FRN617761). Our team of specialist, expert debt advisers provide the full range of debt advice services, including Debt Relief Orders. Our service is free, confidential, independent and impartial.  You can directly contact our debt team by email -  debtadvice@citizensadvicesutton.org.uk . Please note - this email address is ONLY for debt enquiries.

If you are  worried about debt, please  consider obtaining free, independent advice from us before contacting commercial debt advice organistions, including organisations that are advertising on the radio. Many commercial organisations have a financial incentive in providing expensive and often inapprropriate Individual Voluntary Arrangements or Debt Management Plans, rather than other, more appropraite solutions.  Sutton and East Surrey Water offer a range of discounts and services to people who are vulnerable or on a low income.  See their leaflet for more information.