Welcome to Citizens Advice Sutton
We are a registered charity that provides information and advice to the residents of the London Borough of Sutton. A printer friendly leaflet about our service is available here.
We work in partnership with Age UK Sutton and Sutton Carers Centre as part of Advice Link Partnership Sutton. The Advice Link Partnership Sutton website and phone number, 0208 254 2616, give you access to a range of local and national services, including our own.
Universal Credit, fuel and food
On Thursday 21st October at 6.30 pm, we will be live streaming an event to give people information and advice about how to minimise the impact of the ending of the £20.00 per week Universal Credit uplift and how to minimise the impact of rising fuel and food costs. We expect the event to conclude no later than 8.00 pm. Steve Triner of Citizens Advice Sutton, Giles Read of Thinking Works and Mark Tomlinson of Sutton Community Works will provide practical advice and information and take questions about how to cope with the cost of living crisis. The live event is open to anyone, through this link. You do not need to download or install Zoom, but can simply join from your browser. We will upload a video of the event on 22nd October.
Service update
Our telephone service is available as usual. You can telephone us between 9.00 am and 5.00 pm, Monday to Friday, on 020 8405 3552. If you cannot speak or hear on the telephone, please contact us by Text Relay. Some of our volunteers and staff are providing our service from home with a limited number of people in our offices. Our online service is also avaiable as usual. You can contact us online at www.suttonalps.org.uk. Our drop-in centre (underneath the Central Library, in the Civic Complex) is now open Monday to Friday from 10.00 am to 3.00 pm.. This document answers some FAQs about the pandemic. Please note that we not currently able to help people with applications to charitable trusts.
EU Settlement Scheme
We have funding from the home office to support EU nationals with applications to the EU Settlement Scheme. If you are an EU National needing help with the application or if you are a service provider needing to refer a vulnerable EU National to our project, please email the project worker - euss@citizensadvicesutton.org.uk or telephone 07389731261. Please note - this email address and phone number is ONLY for enquiries relating to the EUSS scheme. We deliver this project with Refugee Migrant Network Sutton.
Debt advice
We are authorised and regulated by the Financial Conduct Authority to provide debt advice (FRN617761). Our team of specialist, expert debt advisers provide the full range of debt advice services, including Debt Relief Orders. You can directly contact our debt team by email - debtadvice@citizensadvicesutton.org.uk . Please note - this email address is ONLY for debt enquiries.
Sign up here to the Citizens Advice Sutton update and newsletter
This sign-up form is only for the Citizens Advice Sutton update and newsletter. Please do not use this from to request advice. We will email you an update and newsletter once or twice a month. You can unsubscribe at any time. Previous editions of the newsletter and update are available: September 2020; August 2020 February 2021 May 2021
Support us
Without the support of people like you, we couldn't continue to do the work we do.
Volunteer with us
Our volunteers come from all sorts of backgrounds and help with everything we do.
We are developing our trustee board and are recruiting new board members. We have undertaken a skills audit and would particularly like to hear from people with experience of social work. The role would be an interesting and rewarding role for a person such as a retired social worker or a current social worker practicing outside of Sutton.
The Citizens Advice Sutton board meets four times a year with meetings of sub-committees in between board meetings. The board meetings take place in the evenings. Board members are unpaid but reasonable expenses are reimbursed.
If you think that you can contribute to the governance of a successful local charity, we would like to hear from you. Please email Steve Triner, the Citizens Advice Sutton CEO – recruitment@citizensadvicesutton.org.uk to arrange an informal, no obligation conversation or meeting.
Campaigns
We use our clients' experience, stories and evidence to research and campaign for positive change locally and nationally.
Our supporters
Thank you to all the supporters of our service.
