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Welcome to Citizens Advice Sutton

We are a registered charity that provides information and advice to the residents of the London Borough of Sutton. We provide advice on issues including welfare benefits, housing and debt. We are authorised and regulated by the Financial Conduct Authority  (FRN 617761). A printer friendly leaflet about our service is available here.  

No fault eviction

We are investigating the problems that people who rent their homes are experiencing with 'no fault eviction.' If your landlord has issued you with a 'Section 21 Notice'  please consider completing this simple survey. Its completely anonymous and will only take you a few minutes to complete. 

Aggression and abuse

We will always do our best to help you and understand that you may be upset, stressed or angry about your situation. However, we will not tolerate any aggression, abuse or bullying behaviour towards  our staff or volunteers. If you are aggressive, abusive, or threatening to our staff or volunteers providing telephone services, they will end the call. If you are aggressive, abusive, or threatening to our staff or volunteers providing face to face services, they will ask you to leave. We will if necessary, call the police and/or security. We may also, to protect the wellbeing of our volunteers and staff withdraw services from you. This means that we will no longer help you. 

Debt advice

We are authorised and regulated by the Financial Conduct Authority to provide debt advice (FRN617761). Our team of specialist, expert debt advisers provide the full range of debt advice services, including Debt Relief Orders. Our service is free, confidential, independent and impartial.  You can directly contact our debt team by email -  debtadvice@citizensadvicesutton.org.uk . Please note - this email address is ONLY for debt enquiries.

If you are  worried about debt, please  consider obtaining free, independent advice from us before contacting commercial debt advice organistions, including organisations that are advertising on the radio. Many commercial organisations have a financial incentive in providing expensive and often inapprropriate Individual Voluntary Arrangements or Debt Management Plans, rather than other, more appropraite solutions. 

Campaigns

We use our clients' experience, stories and evidence to research and campaign for positive change locally and nationally.

Find out how you can help

Volunteer with us

Our volunteers come from all sorts of backgrounds and help with everything we do.

We are always seeking volunteers for a range of roles to provide advice and practical help to people. Click below for more information about the opportunities.

Our volunteer opportunities

Support us

Without the support of people like you, we couldn't continue to do the work we do.

Read about our local campaigns

Read about our national campaigns

Our supporters

Thank you to all the supporters of our service.

London Borough of Sutton The National Lottery Community Fund The Henry Smith Charity Pension Wise Debt Free London Healthwatch Sutton Trust for London Legal Aid Agency