Welcome to Citizens Advice Sutton
We are a registered charity that provides information and advice to the residents of the London Borough of Sutton. We provide advice on issues including welfare benefits, housing and debt. We are authorised and regulated by the Financial Conduct Authority (FRN 617761). A printer friendly leaflet about our service is available here.
Aggression and abuse
We will always do our best to help you and understand that you may be upset, stressed or angry about your situation. However, we will not tolerate any aggression, abuse or bullying behaviour towards our staff or volunteers. If you are aggressive, abusive, or threatening to our staff or volunteers providing telephone services, they will end the call. If you are aggressive, abusive, or threatening to our staff or volunteers providing face to face services, they will ask you to leave. We will if necessary, call the police and/or security. We may also, to protect the wellbeing of our volunteers and staff withdraw services from you. This means that we will no longer help you.
We are authorised and regulated by the Financial Conduct Authority to provide debt advice (FRN617761). Our team of specialist, expert debt advisers provide the full range of debt advice services, including Debt Relief Orders. Our service is free, confidential, independent and impartial. You can directly contact our debt team by email - firstname.lastname@example.org . Please note - this email address is ONLY for debt enquiries.
If you are worried about debt, please consider obtaining free, independent advice from us before contacting commercial debt advice organistions, including organisations that are advertising on the radio. Many commercial organisations have a financial incentive in providing expensive and often inapprropriate Individual Voluntary Arrangements or Debt Management Plans, rather than other, more appropraite solutions.
Sign up here to the Citizens Advice Sutton update and newsletter
This sign-up form is only for the Citizens Advice Sutton update and newsletter. Please do not use this from to request advice. We will email you an update and newsletter once or twice a month. You can unsubscribe at any time. Previous editions of the newsletter and update are available: September 2020; August 2020 February 2021 May 2021 October 2021 February 2022
We use our clients' experience, stories and evidence to research and campaign for positive change locally and nationally.
Volunteer with us
Our volunteers come from all sorts of backgrounds and help with everything we do.
We are always seeking volunteers for a range of roles to provide advice and practical help to people. Click below for more information about the opportunities.
Without the support of people like you, we couldn't continue to do the work we do.