Contact us

You can contact us by phone, online or face to face. Before you contact us, you may want to read about other services that may be able to help or read about our projects and services. Please Help us to Help You


Our call centre is open 9 to 5, Monday to Friday. You can call us on 0208 405 3552 for information or to arrange an appointment. This is a local rate number.

Our call centre is often in high demand and we don't use a queue so that you avoid additional call costs. If you don't get through the first time, it's best to call back in ten minutes or to contact us online. If your issue isn't urgent you may want to try calling on a Thursday or Friday when demand is lower and it's easier to get through.

You can book a Pension Wise appointment on the Pension Wise page of or by calling 0203 478 2145.

Calls to all of our phone numbers are charged at the 01/02 rate.

Text Relay

Download the Relay UK app and call us - if you can't hear or speak on the phone Relay UK lets you use our phone service by typing what you want to say. 18001 then 0208 405 3552. Monday to Friday, 9am to 5pm You can use Relay UK with an app or a textphone. Find out how to use Relay UK on the Relay UK website.  There’s no extra charge to use Relay UK. 


You can contact us online by  completing this simple web form. Your information will be securely stored on our Charitylog system.  This form gives you the option of submitting your enquiriy to Citizens Advice Sutton, Age UK Sutton or Sutton Carers Centre. Please make sure that you select the correct organisation on the drop down menu.  Once we have your details we'll call you to discuss how we can help, usually within three working days. Please note that when we call you it will be within office hours and our number will display as 0208 405 3552.

Face to face

We are providing a socially distanced drop in service at our Sutton office - under the Central Library, St Nicholas Way, SM1 1EA. The office is open to visitors Monday to Friday from 10.00 am to 3.00 pm.

Sign up here to  the Citizens Advice Sutton update and newsletter

We will not share your email address with any other organisation.  This sign-up form is only for the Citizens Advice Sutton update and newsletter.  We will not use  the email address that you submit through this form for any other purpose.  We will email you  an update and newsletter  once or twice a month. You can unsubscribe at any time.


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