Volunteers are at the heart of our service. They are often the first point of contact with clients either by phone or face-to-face, and this initial contact is then backed up with more in-depth advice and casework as necessary by our generalist and specialist advisers. We will provide full training and ongoing support  - all we ask in return is your enthusiusm, commitment, good communication and IT skills, a willingness to learn and subscribe to our principles and values.  In return, you will have the opportunity to improve your skills, knowledge and make a difference to your community.

CURRENT OPPORTUNITY - TELEPHONE ASSESSORS

We are looking for enthusiastic volunteers to deal with telephone enquiries from clients. You will be the first point of contact from a diverse range of people seeking advice and assistance. Your role will be to explore the client's issue and circumstances before deciding in consultation with the supervisor how best we can help.  You will need good listening skills, ability to analyse and understand the issue and research and relay accurate and personalised advice and information to assist the clients.  Basic IT skills are essential. Full training will be provided as well as support and learning opportunities. 

We need people on the following days and times:

Tuesday   9am - 5pm

Friday       9am - 5pm

We are happy to offer split shifts (morning or afternoons) if you are unable to commit to a whole day.  

If you are interested in this role, please complete the Volunteer Application form and the Diversity Monitoring form below and return them to  volunteer@citizensadvicesutton.org.uk  

Download Volunteer Application Form

Download Diversity Monitoring Form