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Volunteering with us

Volunteering at Citizens Advice Sutton

Volunteers are at the heart of our service. They are often the first point of contact with clients either by phone or face-to-face, and this initial contact is then backed up with more in-depth advice and casework as necessary by our generalist and specialist advisers.

We have over 50 active volunteers, who after an intensive programme of training tailored to the role they will be taking on, advise and assist clients to resolve their problems.

Our aim is to create a team that reflects the community we serve, and we welcome applications from all backgrounds. We recruit volunteers regularly and advertise opportunities on our website, so keep an eye our here for this. If you have any questions, please email volunteer@citizensadvicesutton.org.uk and the Volunteer Coordinator will respond.

Sutton Information Centre: Drop-in Centre

Are you interested in helping people, often the most vulnerable, to resolve their problems nd improve their well-being? Then this could be of interest to you. We are looking to recruit volunteers to advise/assist clients who come into our face-to-face drop-in at the Sutton office. Clients come in asking for help on a diverse range of issues including welfare benefits, debt, housing, employment, reationship breakdown, neighbour disputes and consumer matters. You will also provide administrative support to generalist advisers and caseworkers. 

You will be based in the Sutton office drop-in centre which is open from 10am - 3pm every weekday. Currently we need reliable, commited volunteers for Tuesday, Wednesday, Thursday and Friday. 

Full training will be provided and you will joing a small, friendly team. You will need excellent communication and IT skills, flexibiity, ability to listen and ask the right questions to get to the nub of the issue, undertake online and offline research and where appropriate practical help. Support from the manager will always be available. 

This is an excellent opportunity to help people in the community and at the same time enhance your knowledge base and learn new skills. If you are interested in this opportunity, email your CV and a short cover letter to volunteer@citizensadvicesutton.org.uk by FRIDAY, 4th FEBRUARY 2022. Please inlude in your cover letter which day(s) you can do. If you have any queries, please contact Atula Gor, Volunteer Coordinator, using the same email address above.